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Channel: Emerald Group Publishing Limited: Managing Service Quality: An International Journal: Table of Contents
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Addressing complexity and taking a systemic view in service research

Managing Service Quality: An International Journal, Volume 24, Issue 6, November 2014.

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Theory of value co-creation: a systematic literature review

Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 643-683, November 2014. Purpose – The purpose of this paper is to summarize and classify extant research and to better...

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Research traditions of innovation

Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 612-642, November 2014. Purpose – The purpose of this paper is to offer a fresh framing of innovation, as service...

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Beyond virtuality: from engagement platforms to engagement ecosystems

Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 592-611, November 2014. Purpose – Understanding the role and implications of information and communication technology (ICT)...

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The contribution of VSA and SDL perspectives to strategic thinking in...

Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 565-591, November 2014. Purpose – The purpose of this paper is to reflect upon strategic marketing in emerging economies...

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The collective consumption network

Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 545-564, November 2014. Purpose – The purpose of this paper is to introduce a network perspective to the study of collective...

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